Training Programmes
Problem Solving and Decision Making
Emotion Intelligence at Work | Personal Effectiveness with Clarity4D | Leadership Clarity and Effectiveness for Line Managers | Team Effectiveness Using Clarity4D | Negotiating Winning Outcomes | Creativity and Innovation | Problem Solving and Decision Making | Advanced Effective Communication | Presentation & Public Speaking Skills | Time and Priority Management
Problem Solving and Decision Making
Duration: 2 Days
Maximum Delegates: 30
Learning Objectives:
By the end of this training, the participants should be able to
- Use different communication styles when needed based on circumstances.
- Express ideas assertively, confidently and precisely.
- Ask the right questions for the right reasons.
- Discover what you know about yourself and how others think of you.
- Avoid misunderstandings and overcome communication barriers.
- Empathise to establish trust and communicate effectively.
- Deliver your potentially negative message and get a good response.
- Read and interpret body language and gestures while communicating with others
Module 1: Introduction to Problem Solving
- What is a Problem?
- Why Solve Problems
- Problem Solving Journey
- Types of Problems
Module 2: Process of Solving Problems
- The Problem Solving Process
- Barriers to Problem Solving
- Improving Problem Solving
- Attitudes for Effective Problem Solving
Module 3: Problem Solving Techniques
- Problem Solving Techniques
- Why Problem Solving Fails
Module 4: Understanding Decision Making
- What is Decision Making?
- Fundamental Assumptions about Decision Making
- Decision Making as an Organisational Issue
Module 5: Decision Making in Perspective
- Factors affecting Decision Making
- Types of Decision Making
- Decision Making Process
Module 6: Mastering Decisions
- Decision Making Techniques
- Decision Making Barriers