Training Programmes
Advanced Effective Communication
Emotion Intelligence at Work | Personal Effectiveness with Clarity4D | Leadership Clarity and Effectiveness for Line Managers | Team Effectiveness Using Clarity4D | Negotiating Winning Outcomes | Creativity and Innovation | Problem Solving and Decision Making | Advanced Effective Communication | Presentation & Public Speaking Skills | Time and Priority Management
Advanced Effective Communication
Duration: 2 Days
Maximum Delegates: 30
Learning Objectives:
By the end of this training, the participants should be able to:
- Define the key concepts associated with problem-solving and decision making.
- Identify the main obstacles that prevent problems from being solved.
- Understand the components required for successful problem solving and decision making.
- Appreciate the importance of taking responsibility for decisions and applying proper problem-solving techniques.
- Use appropriate problem-solving techniques to improve productivity and profit.
- Make more effective decisions in solving critical problems that affect the organisation.
Module 1: Introduction to Effective Communication
- What is Communication?
- Ideal communication
- Communication Styles
- The 4 Orientations in
Effective Communication
Module 2: Interacting with People
- Developing Assertiveness
- Effective Feedback delivery
- Self-evaluation
- Continuous Improvement
Module 3: Questioning Techniques
- Asking the Right Questions at the Right Time
- Getting What you Want
- Handling Difficult Conversations
- Differences Between Open and Closed Questions and How you
can Take Advantage of Each - Guiding a Conversation Towards the Direction of your Choice
Module 4: Understanding Misunderstanding
- Causes of Misunderstanding
- Minimising Misunderstanding
- The Dangers of Stereotyping
- Using Active Listening to Gain
- Rapport and Commitment